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At Sassy Thrifts, we aim to provide a smooth and reliable delivery experience for customers across Pakistan. This Shipping Policy explains how orders are confirmed, processed, shipped, and delivered.
All orders placed with Sassy Thrifts are processed after order confirmation.
Orders are normally prepared within 1–2 working days before being handed over to the courier service.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing time is separate from the estimated delivery time.
Delivery times depend on the customer’s location.
Orders within Karachi are normally delivered within 3–4 working days.
Orders outside Karachi are normally delivered within 6–7 working days.
These delivery periods are estimates and may vary because of courier operations, weather conditions, public holidays, security conditions, or other circumstances outside our control.
Sassy Thrifts currently delivers orders across Pakistan.
We work with third-party courier partners to provide safe and timely delivery of customer orders.
Certain remote or restricted locations may require additional delivery time. In some cases, delivery may not be available to a particular location.
Applicable shipping charges will be displayed during checkout or communicated before the order is confirmed.
Shipping charges may vary depending on the customer’s location, parcel size, order value, or available delivery service.
Customers may be contacted through phone, SMS, WhatsApp, or email to confirm an order before dispatch.
Please provide an active phone number when placing your order.
Orders may be delayed or cancelled if we are unable to contact the customer for confirmation.
Where tracking is available, the tracking details may be shared after the order has been dispatched.
Tracking updates are managed by the courier company and may occasionally take time to appear in its system.
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of:
Courier service disruptions.
Weather conditions.
Public holidays.
Security or road conditions.
Incorrect or incomplete shipping details.
Unexpected logistical issues.
High order volumes or seasonal demand.
We appreciate your patience when circumstances outside our control affect delivery.
Customers are responsible for providing complete and accurate shipping information.
An incorrect phone number, address, city, postal code, or other delivery detail may result in delays, failed delivery attempts, or additional shipping charges.
Please contact us immediately if you need to correct your shipping information. We may not be able to update an address after the order has been dispatched.
The courier may contact the customer before attempting delivery.
Customers should remain available at the provided phone number and ensure that someone can receive the parcel at the delivery address.
If a delivery attempt is unsuccessful because the customer is unavailable or cannot be contacted, the courier may attempt redelivery or return the parcel to us.
Additional delivery charges may apply if an order must be shipped again.
Customers should inspect the external condition of the parcel when it is delivered.
If the package appears seriously damaged, opened, or tampered with, please take photographs or a video and contact Sassy Thrifts as soon as possible.
Do not discard the packaging until the issue has been reviewed.
For questions about order confirmation, tracking, or delivery status, please contact us through the Contact Us page.
When contacting us, include your name, order number, and the phone number used when placing the order.
Our team will be happy to assist you.
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